Eu Yan Sang, a Singapore-headquartered private Traditional Chinese Medicine (TCM) and wellness company, has partnered with MyDoc, a B2B digital healthcare company also based in Singapore, to bring consultations online.
WHAT’S IT ABOUT
Under the partnership, Eu Yan Sang physicians will be able to use MyDoc’s platform to easily communicate with their patients without being restricted to their location or needing an in-person visit. Patients currently registered with Eu Yan Sang would also be able to get convenient access to their preferred TCM physician no matter where they are. With MyDoc, patients seeking TCM care may now choose to minimize exposure to unnecessary risks of person-to-person transmission when traveling to or from the clinic.
Prior to performing video consultations, Eu Yan Sang physicians are required to go through MyDoc’s in-house skills training, to ensure a safe and effective delivery of online diagnosis for patients. The training program covers content specific to the workflows of providing care online, as well as clinical skills relevant for online video consultations.
Patients currently registered with Eu Yan Sang will be able to access the services today from the MyDoc app.
THE LARGER TREND
TCM practices and shops are quite common place in Southeast Asia, particularly in countries with predominantly Chinese population such as Singapore. TCM is a broad range of medicine practices sharing common concepts which have been developed in China and are based on a tradition of more than 2,000 years, including various forms of herbal medicine, acupuncture, massage (tui na), exercise (qigong), and dietary therapy.
Eu Yan Sang’s move to provide online TCM consultations not only brings convenience and peace of mind to its patients – it could also provide opportunities for them to provide TCM related services to a wider, younger and more digitally connected audience.
In July this year, Singapore medical start-up Oncoshot partnered with MyDoc to give cancer patients access to second opinion advice from leading oncologists, MobiHealthNews reported.
ON THE RECORD
“Eu Yan Sang’s enduring innovation track record has allowed the company to pass on the philosophy of Care from generation to generation, something we will continue to do. Off-premise care is a huge trend now and we see care experiences moving from a doctor-centric, to a more patient-centric delivery model. At Eu Yan Sang, we have responded with new offerings like ‘AskSinseh’ for e-TCM advice.
The partnership with MyDoc represents another milestone in our transformation journey to build frictionless, yet highly personalized care experiences that let customers have their follow-ups without the need to leave home,” said Lim Swee Cheng, General Manager of Clinic Services & Operational Excellence at Eu Yan Sang Integrative Health, a wholly-owned subsidiary of Eu Yan Sang.
Dr Matthew Lee, Director of Clinical Operations at MyDoc said, “We are excited to be partnering with Eu Yan Sang, to expand our ecosystem of care to provide more convenience and treatment options to patients. By working together, we can ensure a seamless transition of care for Eu Yan Sang’s patients from offline to online. This continuous care journey means patients are cared for every step of the way, allowing us to provide safe and effective care for the patients.”