Life as we know has it changed in many different ways, and one of the biggest factors is how we go about our daily lives and how we may operate businesses in the future. The threat of COVID-19 has not gone away, and there are things that we need to start thinking about now that lockdown is easing and restrictions are being lifted. However, what can you do to better conform to the changes and this transition period we are in?
The truth is, technology can help. As this has a lot to do with health and wellbeing, for you personally and also the customers that you may have, is there anyway that technology is helping to make this easier? The answer is yes.
From applications that you can use, to help handheld technology that makes life easier, we wanted to highlight some of the ways technology will help businesses to thrive during this pandemic and for the future as we face this new normal.
Technology enhancements to help within business
There are a lot of things that you might need to think about when it comes to your business aspects and embracing new applications and technology enhancements will help you to succeed in your business and move forward. Applications for tracking and tracing. Apps for collecting customer data and also thinking about making things contactless.
This might be contactless technology for payment or logistics with delivery methods. There is a lot to think about when it comes to your business and technology can help you sail through this strange period. This is when you may need to think about seeking advice from experts in technology business consulting could be a great move as your business needs to navigate contactless sales and also manage customers in a different way. This will only help you to understand the levels of technology that could be implicated within your business to help it thrive now.
Keeping customer details up to date
It is now more important than ever to have the right data of customers stored and to keep these things secure. Which is why software that can help with customer relationship management could be a big plus point for your business now.
Not only is it good for business to have something like a CRM system in place, but with there being more focus on understanding and analyzing where people go for the safety of communities, having this information can be really helpful in the future.
A CRM system is also a useful tool to have the details of your customers to help with marketing. Now more than ever you need to encourage customers to deal with your business and to also help them understand how they can purchase from you and move forward.
Track and trace apps to understand the spread
The government is wanting to try and understand the spread of the virus in the very best way that they can, and this might mean that they need to look at tracking and tracing people’s whereabouts. For example, if your business had 10 people turn up in a day, then a few days later one of those people tested positive for covid-19, then they would need to inform other people in the vicinity that may have been in close contact with that person, including yourself. Track and trace help to manage the spread, and using applications for your business to collate and collect the data is important to help your business to continue to work effectively.
Delivery apps for contactless delivery methods
Another thing that you may need to do is to consider using delivery applications. If your business provides products that can be delivered, then it may be a good idea to focus on tactless delivery methods. This is when using delivery app services and courtiers who have come up with solutions to combat this would be a great help.
It enables the customer to track their parcel, allows them to do things such as provide a safe place or drop off location, and then avoids them having to get in close proximity with them. It might be a small change for you as a business to implement this sort of technology and process, but it could mean a great deal to your customer to feel extra protected when dealing with you as a business.
Understanding ecommerce and making more of it
Another thing that you might need to think about now as a business is the ecommerce and digital side of things. Perhaps during lockdown you reverted to an online system so that you could continue to maintain orders, but a shop is likely not going to be the first choice for people moving forward. Understanding the ecommerce side of things is important to help your business to thrive.
Diversifying the way you have done business during lockdown may have opened your eyes to the possibilities and also expanding your customer reach. A great tip would be to spend some time enhancing the digital aspect of your business. Such as a new website. You could also use this opportunity to link it to social media platforms and work on a strategy to keep them updated. After all, so many are seeking information in the online world that you need your business to adapt, and quick.
Finally, if you do have a business location that is opening up then you may want to invest in a digital and contactless thermometer. These are handheld devices where if you wave it in front of the year do for someone it will tell you their temperature.
As a high temperature is a huge factor in the symptoms of covid-19 this could be an essential to help you keep you and everyone in your business safe. Before people enter the business, customers and staff, they could use this handheld device to ensure that their temperature is where it needs to be.
Let’s hope these suggestions help you when it comes to technology in your business.
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